Refund Policy

100% Satisfaction Guarantee

Our Promise
Every custom product deserves perfect delivery. Contact our multilingual team through 7 channels:

✅ 30-Day Returns
▪ Only for orders from official website, items must be unused in original packaging
▪ Free return shipping for quality issues, customer pays for non-defective returns
▪ Custom items require original design file verification

🛠 90-Day Craftsmanship Warranty 
Covers printing blur/material cracking, excludes human damage.Subscribers get 180-day extended warranty

📢 Contact Options
Help available through all channels:

  1. 24/7 Chatbot: Live chat on website
  2. Call: +1 (858) 826-3188 (Mon-Fri 9AM-6PM PST)
  3. WhatsApp: +1 858-826-3188 (Send "Return+OrderID" for fast service)
  4. Emailservice@printtoucan.com (Attach photos for faster processing){Highly recommended}
  5. Social Media:
    Facebook DM → @PrintToucan
    Instagram DM → @Printtoucan
    TikTok Comment → @Printtoucan