Refund Policy
100% Satisfaction Guarantee
Our Promise
Every custom product deserves perfect delivery. Contact our multilingual team through 7 channels:
✅ 30-Day Returns
▪ Only for orders from official website, items must be unused in original packaging
▪ Free return shipping for quality issues, customer pays for non-defective returns
▪ Custom items require original design file verification
🛠 90-Day Craftsmanship Warranty
Covers printing blur/material cracking, excludes human damage.Subscribers get 180-day extended warranty
📢 Contact Options
Help available through all channels:
- 24/7 Chatbot: Live chat on website
- Call: +1 (858) 826-3188 (Mon-Fri 9AM-6PM PST)
- WhatsApp: +1 858-826-3188 (Send "Return+OrderID" for fast service)
- Email: service@printtoucan.com (Attach photos for faster processing){Highly recommended}
- Social Media:
Facebook DM → @PrintToucan
Instagram DM → @Printtoucan
TikTok Comment → @Printtoucan