Política de envíos
At PrintToucan, we understand that you're excited to receive your custom canvas prints, custom mugs, and other personalized items. We're committed to getting your unique creations to you quickly and safely, no matter where you are in the world. We offer a variety of shipping options tailored to your needs, including convenient local pickup for our custom canvas prints and custom t-shirts.
Processing Times
Before your order ships, we take time to perfect your custom creations.
- USA Warehouse Orders: Most orders from our USA warehouse are processed within 1-2 business days.
- Factory Direct Orders: Orders shipped directly from our factory are processed within 2-3 business days.
Please note that orders placed on weekends or federal holidays will begin processing on the next business day (Monday - Friday).
Shipping Methods & Delivery Times
We offer various shipping methods to ensure your custom canvas, custom mugs, and other personalized products reach you efficiently.
Domestic Shipping (USA Warehouse)
| Shipping Method | Delivery Time | Shipping Cost | Applicable Products |
|---|---|---|---|
| Standard | 3-7 business days | Free | All products |
| Expedited | 1-3 business days | $25 | All products |
| Local Pickup | Same Day / Next Day | Free | Custom Canvas Prints, Custom T-shirts |
Local Pickup Details
For our customers in the Buffalo Grove area, we offer free local pickup for custom canvas prints and custom t-shirts.
Pickup Address:
150 Hastings
Buffalo Grove, Illinois 60089
United States
You will receive an email notification when your order is ready for pickup.
Global Shipping (Factory Direct)
We're proud to offer worldwide shipping for all our products, including custom canvas, custom mugs, and bulk custom orders like celebrity merchandise.
| Destination Country / Region | Delivery Time | Shipping Cost |
|---|---|---|
| North America (excluding USA) | 7-15 business days | Free for standard delivery |
| Europe | 7-20 business days | Free for standard delivery |
| Asia | 10-25 business days | Free for standard delivery |
| Australia & Oceania | 10-25 business days | Free for standard delivery |
| South America | 15-30 business days | Free for standard delivery |
| Africa | 15-30 business days | Free for standard delivery |
Shipping Details
- Delivery Carrier: PrintToucan partners with trusted logistics providers to ensure your orders arrive safely and quickly. The carrier for your order will be selected based on your shipping location and package size.
- Multiple Item Orders: While we strive to ship multiple items together, different shipping options or product types (e.g., a custom canvas and a custom mug) may sometimes result in items arriving in separate packages.
- Bulk & Custom Orders: For large-volume orders, such as celebrity merchandise or other bulk custom prints, shipping times may vary slightly. We will provide detailed shipping estimates for these orders at the time of purchase.
Frequently Asked Questions (FAQs)
- Q: Can I track my order?
- A: Yes! Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order's progress.
- Q: What if my order is delayed?
- A: While we always aim for timely delivery, unforeseen circumstances can sometimes cause delays. If your order is significantly delayed, please contact our customer service team, and we will assist you.
- Q: Do you ship to P.O. Boxes?
- A: Unfortunately, we cannot ship to P.O. Boxes. Please provide a physical street address for delivery.
- Q: What if my product arrives damaged?
- A: In the rare event that your custom canvas, custom mug, or other product arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly, whether that means a replacement or a refund.
- Q: Can I change my shipping address after placing an order?
- A: We process orders quickly to ensure fast delivery. If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
We hope this clarifies our shipping policy. If you have any further questions about your custom canvas prints, custom mugs, or other orders, please don't hesitate to reach out to our customer support team!